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Messaging is is primarily intended for person to consumer (P2P)* communication. If you wish to use SMS to interact with your customers from an application (A2P), please contact sales for options. Consumer (P2P)* messaging is sent by a Consumer to one or more Consumers and is consistent with typical Consumer operation (i.e., message exchanges are consistent with conversational messaging among Consumers), as described below. To provide greater certainty and consistency across the messaging ecosystem and to distinguish between Consumer (P2P)* and Non-Consumer (A2P)** messaging, these Principles and Best Practices establish definitions of Consumer (P2P)* wireless messaging traffic around the concept of typical Consumer operation.
Typical Consumer Operation:
In general, wireless messaging traffic from a 10-digit NANP telephone number that is consistent with all of the attributes of typical Consumer operation described in the below table and meets other best practices described in "CTIA Messaging Principles and Best Practice" document should be deliverable as Consumer (P2P) messaging traffic, unless it exhibits characteristics of Unwanted Messaging traffic. Other characteristics may provide evidence that messages should be classified as Consumer (P2P) messaging. Please note the below attributes are not mutually exclusive or exhaustive.
Note: Above table has been sourced from "CTIA Messaging Principles and Best Practice".
* Consumer (P2P) is an individual person who subscribes to specific wireless messaging services or messaging applications. Consumers do not include agents of businesses, organizations, or entities that send messages to Consumers.
** Non-Consumer (A2P) is a business, organization, or entity that uses messaging to communicate with Consumers. Examples may include, but are not limited to, large-to-small businesses, financial institutions, schools, medical practices, customer service entities, non-profit organizations, and political campaigns.